Ave ApS (“AVE”) warrants any purchased products for 3 years from the date of purchase against defects and / or faulty workmanship. Warranty does not cover wear and tear of product.



In the event the product fails to work due to a defect in workmanship or materials, AVE will, at its discretion, replace your product with the same or a similar product according to the 3-year limited warranty offered. The product cannot be refunded for cash.


Valid Warranty Claims

  • Warranty claims must be made within 3 year of the date of original purchase

  • The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal   preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.


Product Information Needed For A Warranty Claim

  • Proof of purchase. If you do not have proof of purchase, your product is not covered under this warranty program.

  • Defect description.

  • Contact details and Return Address

  • Please send the details to AVE@AveConcept.com to request an exchange. We will inspect the items returned and send an email to confirm how the return will be processed. If the warranty claim is approved, you will receive a replacement item within 10–15 business days.


Shipping Costs For Warranty Claims

  • Items returned to AVE for a warranty claim must be shipped with prepaid postage. We will not accept Collect on Delivery (COD) returns.

  • Shipping costs for warranty claims are non-refundable.

  • AVE will cover the cost of shipping replacement items to the address provided on the contact details and return address.

  • If an item returned to us does not adhere to the warranty criteria, it will be returned to the customer at the customer's cost.



All items are shipped in discreet plain packaging and orders are usually shipped within 2 days of receiving an order. Most orders will be delivered within 5 days of shipment, but be aware that this can vary depending on country. You will receive an email from AVE about your order details. We regret that we cannot deliver to P.O. boxes.